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At https://shop.timberland.com.sg/, our goal is simple: We want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 14 days of receipt of your order, provided it has not been damaged, washed, altered or worn.
Returning your https://shop.timberland.com.sg/ merchandise is free and easy to do - please click here to view return instructions. If your order was placed through a Timberland® Retail Store, it can only be exchanged back to a Timberland® Retail Store.
Please note and keep the return tracking number until your account is credited.
In order for a return to be accepted, it must meet the following conditions:
Please note that we will send back any return items that do not fulfil all conditions.
Final Clearance items are considered final sale and are not eligible for return.
Products under these model codes are not eligible for return due to hygienic reasons.
|Shoe Care Products||Style|
|52" Rawhide Lace||TB0A1FSN0011ODD0OS|
|Balm Proofer 150Ml: All Purpose Protector||TB0A1FJ80001ODD0OS|
|Balm Proofer Xl: All Purpose Protector||TB0A1FJJ0001ODD0OS|
|Boot Sauce: Cleaner||TB0A1FIW0001ODD0OS|
|Boot Sauce: Conditioner||TB0A1FJU0001ODD0OS|
|Footwear Dry Cleaning Kit||TB0A1FLF0001ODD0OS|
|Suede Restorer Brush||TB0A1FNM0001ODD0OS|
|Waximum: Waxed Leather Protector||TB0A1FK60001ODD0OS|
|Shoe Care Products||Style|
|3 Pack Camo Mix Pattern Crew Socks (Black)||TB0A1EIK001100L0OS|
|3 Pack Striped Casual Crew Socks (Black)||TB0A1EIF001100M0OS|
|3 Pack Striped Casual Crew Socks (Light Grey Heather)||TB0A1EIFC81100M0OS|
|4 Pack Camo Mix Pattern Crew Socks (Multi Color)||TB0A1EIK001100L0OS|
|Biddeford 3 Pair Low Cut No Show Socks (Black)||TB0A1ECR001100M0OS|
|Biddeford 3 Pair Low Cut No Show Socks (Ice Grey)||TB0A1ECR020100M0OS|
|Biddeford 3 Pair Quarter Socks (Ice Grey)||TB0A1ECS020100M0OS|
|Casual Crew 3 Pack Socks (Black)||TB0A1EII001100M0OS|
|Casual Crew 3 Pack Socks (Dress Blues)||TB0A1EII001100M0OS|
|Hiking Light Crew (Grey)||TB0SW129043100L0OS|
|Hiking Light Crew (Taupe)||TB0SW129043100L0OS|
|Men's Phd Outdoor Light Micro Socks (Charcoal)||TB001065039100M0OS|
|Men's Phd Outdoor Light Micro Socks (Color: 039)||TB001065039100M0OS|
|Men's Phd Outdoor Light Micro Socks (Taupe)||TB001065039100M0OS|
|Men's Phd Outdoor Light Mini Socks (Mid Grey Heather)||TB001066052100L0OS|
|Men's Phd Outdoor Light Mini Socks (Oatmeal)||TB001066052100L0OS|
|Men's Smartwool Phd Outdoor Light Crew Socks (Medium Gray)||TB001069052100L0OS|
|Men's Smartwool Phd Outdoor Light Crew Socks (Oatmeal)||TB001069052100L0OS|
|Strafford 3 Pack Ultra Low Liner Socks (Black)||TB0A1EB1001100L0OS|
|Strafford 3 Pack Ultra Low Liner Socks (White)||TB0A1EB1001100L0OS|
If returns are shipped to us from outside Singapore, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.
RETURNS ON CUSTOM PRODUCTS
At this time, we are unable to accept returns for customized products. Custom footwear orders are nonrefundable, except in cases of manufacturing or material defects (this does not cover normal wear and tear). For additional information, please contact our Customer Service team at 1800-437-7263
We'll do everything we can to take care of your return quickly. Your refund will be credited to your initial form of payment in 14 business days, in the amount of the purchase price. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally.