Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) were not available for purchase
  • We had difficulty processing your payment information
  • We could not ship to the address provided
  • Duplicate orders were placed

If your order is cancelled, you will receive an email explaining the reason. You will not be billed for any cancelled items. If you are interested in alternative products, please contact our Customer Service team via contactus@timberland.com.sg for a recommendation.


If your order has not yet shipped, you may cancel the order by contacting our Customer Service team via contactus@timberland.com.sg.

As your order is being processed immediately after payment has been made, we do not guarantee that we are able to cancel the order. However please reach out to our Customer Service team via contactus@timberland.com.sg as soon as possible to seek our assistance.

Your credit card will not be charged if you successfully cancel an order. You will receive an email confirming the order cancellation which the refund will be processed within 14 days. We apologize for any inconvenience this may cause.