RETURNS AND WARRANTIES
At this time, we are unable to accept returns or exchange for products purchased at http://shop.timberland.com.sg/ to our retail stores.
RETURN BY MAIL
If you wish to return the product to us, you would need to contact customer service at 1800-437-7263 or email us at firstname.lastname@example.org to obtain a RMA return form.
To ship your purchase back to us using the return form provided, please take the following steps:
- Print out the RMA return form that is being sent to the email address registered for the order.
- Paste the RMA return form onto the carton box or packaging that comes along with the shipment. You would have to paste the RMA return form over the existing consignment form if you are using the same packaging for return. Do not paste anything on the product or shoe box.
- Box it up. Seal securely.
- Take the package to your nearest Singapore post office for delivery. No postage is required.
Please note and keep the return tracking number until your account is credited.
Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. Refunds can only be posted to the credit card used to make the purchase, not to a different credit card.
We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that Timberland is not responsible for returns lost in transit.
CUSTOMER SERVICE PHONE HOURS
FOR ONLINE PURCHASES
For online purchase questions, you may contact us via 1800-437-7263 or email us.
FOR IN-STORE PURCHASES
For store purchase questions, you may email us at TBLSG_Cserv@vfc.com.
RETURNS ON CUSTOM PRODUCTS
At this time, we are unable to accept returns for customized product. Custom footwear orders are nonrefundable, except in cases of manufacturing or material defects (this does not cover normal wear and tear). For additional information, please contact our Customer Service team at 1800-437-7263 within 7 days of receiving your purchase.